Refund policy
RETURN AND REFUND POLICY
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
Return Eligibility
To qualify for a return, the item must be unused, unassembled, and in the same condition in which it was received. It must also include its original packaging and any included accessories. A receipt or other proof of purchase is required.
Starting a Return
To request a return, contact us at closetjoysupport@gmail.com with your order number, the reason for the return, and photographs when applicable.
If your return is approved, we will provide the correct return address and instructions. Because our products may ship from different fulfillment locations, return addresses can vary. Please do not send an item back without receiving authorization and return instructions from us. Unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs when returning an item because of a change of mind, an incorrect selection, or another reason unrelated to an error by ClosetJoy.
If an item arrives damaged, defective, or incorrect, ClosetJoy will provide an appropriate resolution after reviewing the order information and supporting photographs.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. Contact us as soon as possible if an item is damaged, defective, or different from what you ordered. Include your order number and clear photographs of the item and packaging so we can evaluate the issue.
Non-Returnable Items
We cannot accept returns for:
• Items that have been used, assembled, altered, washed, or damaged after delivery
• Items missing original packaging, parts, or accessories
• Gift cards
• Personalized or custom-made items
• Products specifically marked “Final Sale”
Please contact us before purchasing if you have questions about whether an item can be returned.
Cancellations
Contact us immediately if you need to cancel or change an order. We cannot guarantee cancellation after an order has entered processing or been sent to the supplier.
Exchanges
We do not offer direct exchanges. If your return is approved, return the original item and place a separate order for the replacement product.
Refunds
We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to post the refund.
Original shipping charges and return shipping costs are nonrefundable unless the item was damaged, defective, or incorrect.
If more than 15 business days have passed since your refund was approved, contact us at closetjoysupport@gmail.com.
Nothing in this policy limits any rights available to you under applicable consumer-protection laws.