Shipping policy
SHIPPING POLICY
Order Processing
Orders are generally processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
After an order enters processing or is sent to the supplier, we may be unable to change or cancel it. Please review your shipping address carefully before completing your purchase.
Shipping Destinations
ClosetJoy currently ships to eligible addresses within the United States. Shipping availability is determined during checkout.
Shipping Costs
Standard shipping is currently free for eligible U.S. orders unless a different shipping charge is displayed during checkout.
Estimated Delivery
Most orders are expected to arrive within 3–15 business days after processing. Certain products or destinations may require additional time. Delivery dates are estimates and are not guaranteed.
Our products may be fulfilled by different suppliers or fulfillment locations. If an order contains multiple items, the products may arrive in separate packages and on different dates. You will not be charged additional shipping fees solely because an order is divided into multiple packages.
Tracking Information
When tracking information becomes available, it will be sent to the email address provided during checkout. Tracking updates may take 24–72 hours to appear after the carrier receives the package.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately at closetjoysupport@gmail.com if you notice an error.
We cannot guarantee that an address can be changed after an order has entered processing. Additional shipping charges may apply if a package is returned or must be reshipped because of an incorrect or incomplete address.
Shipping Delays
Delivery may be affected by carrier delays, severe weather, holidays, high order volumes, or other circumstances outside our control. We will assist with available tracking information, but we cannot guarantee an exact arrival date.
Lost, Damaged, or Incorrect Orders
If an item arrives damaged, defective, or incorrect, contact us as soon as possible at closetjoysupport@gmail.com. Include your order number and clear photographs of the item and packaging.
If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, ask members of your household or neighbors, and contact the carrier. You may also contact us for assistance.
Contact Us
For shipping questions, contact ClosetJoy at: